Sunlight Is the Best Disinfectant

A previous InvestSense white paper discussed one question every investor should ask their financial advisers whenever investment recommendations are provided-“Why?”  The new InvestSense white paper, “Sunlight Is the Best Disinfectant,” provides nineteen more questions that investors should ask to better protect their financial interests.  Taken together, the twenty questions are patterned after questions I often use in investigating and litigating securities cases.

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Bigger Than Madoff?

The new InvestSense white paper, “Dirty Little Secrets: Protecting Investors and Fiduciaries Against ‘Black Box’ Investment Fraud,” provides information and advice on how to avoid the often subtle and overlooked problem of “black box” asset allocation/ portfolio optimization plans.  Based on the number of bogus plans produced each year and the losses that undoubtedly occurred during the recent bear markets, it could be argued that “black box” investment fraud has caused, and will continue to cause, more unnecessary financial losses than Bernie Madoff’s fraudulent acts until the public recognizes the problem and takes steps to protect themselves.

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Special Alert-Barron’s “America’s Top 1000 Financial Advisors”

I am, and always have been, a huge fan of Barron’s.  It is a great resource for investors and those having interests in the financial services industry. However, the “America’s Top 100 Financial Advisors” supplement in the February 20, 2012, issue has to go down as possibly one of the most disappointing pieces of financial journalism I have ever seen, and definitely below the standard many of us expect from Barron’s.

I do not know any of the 1000 financial advisors mentioned in the article.  They may be the best financial advisors ever to grace this planet.  Many of the advisors will no doubt use their rankings for marketing purposes, and investors, with no knowledge of the evaluation criteria, may blindly rely on the ranking itself, without knowing the criteria that was actually used in making the rankings

What concerns me is that the standards used by Barron’s in making the evaluations focus more on the benefits that the advisors provided to their firms than on the benefits they provided to their clients.  The article states that evaluations were based on the amount of an advisor’s assets under management (“AUM”), the amount of revenue that the advisor produced for their firm, and an undefined standard as to the quality of their practices.  

As an investor, I would be somewhat concerned to learn that Barron’s evaluations were based partly on the amount of revenue that an advisor generated for their firm instead of how, and if, the recommendations actually benefitted me. Given the current debate over a financial advisor’s duty to put a client’s interests first, one would hope that such a standard would have been included in Barron’s evaluation criteria.  Perhaps it was part of the undefined “quality of practice” standard.  Barron’s failure to provide the criteria for this mystery standard is a perfect example of why many are calling for greater transparency in the financial services industry.

However, the most alarming statement in the article is the statement that 

Investment performance isn’t explicitly a criterion , because the advisors’ clients  differ widely in their goals, but most of the advisors have been attracting lots of       new business through referrals, a clear sign of customer satisfaction.

How soon we forget!  If I remember correctly, most of Bernie Madoff’s clients were supposedly satisfied and, thus, provided Madoff with clients through referrals.  This in no way suggests or is intended to suggest that any of the advisors named in Barron’s article were involved with Madoff or that they are or have been engaged in any unethical or criminal activity.  Again, I do not know any of the advisors named on Barron’s.

I have two concerns with the Barron’s rankings, the first being that simply to rank advisors without taking into account some level of performance vis-a-vis the client is potentially misleading and dangerous, as some people will simply look at Barron’s list without realizing that Barron’s criteria apparently did not stress the benefit the advisors provided to their clients as much as they did the financial benefits the advisor provided to their firms. While Barron’s properly disclosed this shortcoming, the fear is that some people will simply go directly to the rankings without reading the article.

Secondly, the use of assumed customer satisfaction and resulting client referrals is likewise potentially misleading and dangerous.  As a securities attorney and former compliance officer,  many “satisfied customers” quickly become unsatisfied customers when they learn that their advisors did not put the customer’s best interests first, regardless of the applicable legal standard, and that the advisor sold the customer investment products based upon the financial best interests of the advisor.  In too many cases, seemingly satisfied customers simply lack the information or experience to be unsatisfied customers…yet. (See Madoff)

Barron’s attempt to provide useful information for investors, while done with good intentions, simply falls short of their high standards.  Unless and until Barron’s provides full disclosure as to the evaluation criteria used in evaluating the advisors, specifically the “quality of practice” standards, and includes some sort of criteria that evaluates an advisor’s performance and their actual benefit to their clients, as opposed to the advisor’s financial benefit to their firms, investors should perform their own investigation and evaluation instead of blindly relying on Barron’s rankings. 

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The One Question Every Investor Should Always Ask

This week I had two referrals that prompted this post.  In each case, I was asked to provide a pre-investment suitability analysis for fiduciaries involved in the cases.  One case involved a trust for two children whose parents had died.  The other case involved a widow who has inherited a significant sum from her husband’s estate.

In both cases the parties were given so-called “asset allocation” plans with the obligatory multi-color pie charts and recommendations for the purchase of both a large variable annuity and substantial equity investments. Both cases were perfect examples of the “weasel” rule. 

And people wonder why I fight so hard for a universal fiduciary standard for anyone providing investment advice.  Whether it is a case of ignorance or greed and dishonesty, these parties could have been seriously harmed by such careless advice had they actually followed the adviser’s recommendations.

I always advise investors to take a financial adviser’s advice and then ask both themselves and the adviser – “Why?”  Far too often advisers “fail to see the forest for the trees,” focusing on the theoretical issues instead of practical and honest real world solutions . 

The children’s inheritance represents all of the money they have, at least for the time being.   While capital preservation is an obvious issue, recommending a variable annuity for children…really? And I am sure that some compliance officer or branch manager would have approved it.  Furthermore, the equity products were primarily proprietary funds with high commissions, high annual fees and historically poor performance.  The children and the grandparents did not know to ask “why,” so I did.   

The widow’s husband had invested wisely and their portfolio provided sufficient income to cover their living expenses.  That being the case, the recommendations for a variable annuity and  equity funds would have served no purpose other than to provide the “adviser” and his company with a financial windfall at the widow’s expense.  While the inheritance created a need for some advanced estate planning, the portfolio she inherited met her current needs.  As in many marriages, the widow’s husband had handled all the financial matters, so she was uncomfortable asking “why?”

Unfortunately, this happens all too often, especially with widows, children, and the elderly.  In many cases, the reluctance to ask “why” is due to what is known in psychological circles as the “truth”, or “trust,” bias, a situation where someone defers to a someone’s apparent authority or expertise.  Far too often the speaker has no expertise whatsoever, but is simply a salesmen trying to make a sale.  A study by CEG Worldwide estimated that 96 percent of those holding themselves out as wealth managers and advisers were nothing more than product salesmen.

So whenever a “financial adviser” offers you “investment advice,” hand the pretty little multi-color pie charts back to them and ask him/her “why.”  Then ask them to redo the asset allocation numbers using the actual products they have recommended to show you how their recommendations would benefit you as opposed to them. (Note – It can be done with an Excel spreadsheet program. However, many advisers cannot do this with their software, so then how do they know their recommendations are actually in your best interests?).  Then tell them to “fuhgeddaboutit” and walk away.

As a securities attorney and a former securities compliance officer, I can assure you that it is far more beneficial and less stressful to avoid investing in unsuitable investment in the first place than it is to try to recover unnecessary financial losses in the courts or through arbitration.

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New Wealth Recovery White Paper

InvestSense’s new White Paper, “Recovering ‘Hidden’ Assets: Wealth Preservation and Recovery Strategies for Heirs, Beneficiaries and their Advisers,” addresses the increasing problem of executors, trustees and other fiduciaries overlooking and/or failing to advise heirs and beneficiaries of potential assets of an estate or a trust.  This potential breach of a fiduciary’s legal obligations and duties can not only result in substantial financial loss to the heirs and beneficiaries, but also in liability exposure for the executor, heir or other fiduciary.  Even more troubling is the fact that a fiduciary’s failure to disclose and pursue an estate’s or a trust’s assets may be due to a conflict of interest between the fiduciaries involved.  This White Paper discusses some of the methods of identifying “hidden” assets and steps heirs, beneficiaries and their advisers can use to recover the “hidden” assets.  

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New Investor Protection White Paper

With the new year comes the renewed debate for a universal fiduciary standard that would protect the public by requiring that anyone providing investment advice to the public must put the customer’s financial interests ahead of those of the adviser.  Presently, stockbrokers are allowed, some would even argue are required, to put their financial interests and those of their employer, ahead of the customer’s best interests.

In light of the abuses revealed during the bear markets of 2000-2002 and 2008, with investor losses of $6 trillion and $7 trillion respectively, there is a need to protect investors against perceived ongoing abusive practices in the financial services industry.  The new white paper, “Battle of the Best Interests: Closing Argument in People v. The Financial Services Industry and Congress,” focuses on the current debate and provides details on the abusive practices so that investors can identify and avoid unnecessary investment losses.

The new white paper can be found by selecting “Closing Argument” in the white paper section of our site at investsense.com.

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Best Investment Book Recommendations

I’m often asked to recommend the “best” investment book for investors, especially at this time of the year.  Where are a number of helpful investment books available, I always recommend “Winning the Loser’s Game: Timeless Strategies for Successful Investing” by Charles D. Ellis.  Now in its fifth edition, Ellis forgoes mathematical equations and writes in a style that is easy to understand.

What sets “Winning the Loser’s Game” apart from many other investment books is its emphasis on risk management, not the management of returns, as the key to successful wealth management.  Throughout the book, Ellis provides practical advice with supporting details.

While “Winning the Loser’s Game” is my choice if I am limited to just one choice, my second choice would be “The Intelligent Investor” by Benjamin Graham.  Graham’s classic is almost always on any list of “must read” investment books and his advice and recommendations have stood the test of time.

Either of these books would be worthy stocking stuffers for the investors in your family.

Thanks for following my blog.  Hopefully we have provided some useful information this year.

Happy holidays and best wishes for a prosperous new year!

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Trust, But Verify

I recently read an article, “Trust, Stupidity and Fraud,” which discussed the so-called “unholy trinity” of financial planning.  The article, written by Australian attorney Peter Bobbin, forecast a rise in fraud within the financial planning industry.  In analyzing fraud, Bobbin stated that

Every fraud is made up of simple components.  Stupidity of the client plays an important role, but trust and betrayal of it is the key component.  Warning No. 1: Clients do stupid things because they trust their advisors.

While I agree with the sentiments regarding fraud in terms of trust and the betrayal of such trust, I feel that the remarks regarding a client stupidity is overly harsh.  I would replace “stupidity” with “inexperienced and lacking sufficient education.”  That’s what this blog is all about. providing information to investors to help them become more proactive in protecting their financial security.

While everyone would like to trust everyone else, blind trust is often harmful.  The quote, “trust, but verify,” was often used by President Reagan in connection with his relationship with Russia.  A little skepticism is never harmful, especially when it involves personal finances.  Any investor whose financial adviser who is offended by a client’s request for information or explanations should seriously consider finding another adviser.

As an attorney, investment/wealth management adviser, and a former compliance director, I openly admit that I have a viewpoint that is quite often significantly different from other industry professionals.  Some find it odd that I advise both investors and investments advisers.  My goal is to improve the overall quality of advice being provided to the public in order to prevent unnecessary financial losses.  I feel the best way to do that is helping both the public and the industry.

That being said, there are two current financial planning/wealth management practices to which the “trust, but verify” definitely apply, portfolio construction and portfolio management.  Here is a simple test I suggest to everyone who has had, or is planning to have, a financial plan and/or portfolio optimization plan prepared for them.  Ask the planner to provide you with a plan that provides you with projected risk, return and correlation of returns information based upon the actual investment products being recommended.

Seems like a logical and a reasonable request, right?  But do not be surprised when they tell you that they cannot provide such a report.  The problem lies in the fact that most financial plans are prepared using software programs that can only prepare plans based on generic asset classes.  These generic asset classes do not take into consideration common investment concerns such as fees, expenses and taxes, items that can drastically reduce the return to an investor.

Given the failure of investment advisers to provide a “real world” analysis of their investment recommendations, I have always wondered how advisers can verify the suitability of their recommendations and the consistency between their investment recommendations and the representations in the plan that was used to convince a client to buy/sell investment products.  In fact, when I question advisers about this and ask them why they do not provide “real world” analyses, especially since there are Excel programs that can provide such analyses for their clients, I generally get the blank, “deer in the headlights” look.  I am not alone in my question, as Nobel laureate Dr. William F. Sharpe has also questioned the failure to provide analyses based on an investor’s actual investments.

Furthermore, I have always found it strange that advisers use generic data to provide recommendation, information analogous to passive, index funds, then attempt to sell clients actively managed investment products, despite the fact that studies have consistently shown that the majority of actively managed investment products underperform their passively managed counterparts.

The second “trust. but verify” topic is portfolio management.  Time and time again I see cases where a client says their adviser explained portfolio losses by saying that “it’s the market, everyone is losing money.”  We have a separate white paper on our site that deals with this situation (under the “Market Myths” tab) on a more detailed basis.

The bottom line is that everyone is not losing money.  The reason people supposedly hire investment mangers is to avoid large and unnecessary investment losses.  There are a number of sound, proven techniques that can be used to protect an investor’s portfolio.  The courts have rules that the failure to implement or discuss such strategies with a client can constitute a breach of the adviser’s fiduciary duty to a client.

There are still a number of investors and investment professional who adhere to the antiquated buy-and-hold approach to investing.  To quote Will Rogers, “even if you’re on the right track, you’ll get run over of you just sit there.”  A buy-and-hold approach blindly ignores the facts that history has clearly shown the market is cyclical, with definite bull and bear markets.  If anything good has come out of the 2000-2002 and 2008 bear markets, hopefully it has been to reinforce to investors that buy-and-hold makes no sense and that successful investment management is a reasoned, yet dynamic, process.

When I am asked what one piece of advice I would give investors. my response is “be proactive.”  Ask questions and keep asking questions.  To paraphrase Denzel Washington from the movie “Philadelphia,” insist on explanations that a four-year-old can understand.  Do not fall victim to the “truth bias”, blindly accepting anything told to you by someone who appears to be knowledgeable and have authority.  Do not be intimidated by spreadsheets, calculations and the almighty pie charts.  Here is a little inside secret.  Redo the first few lines of one of the spreadsheets and discover for yourself the “oops” quotient often found throughout these plans.

Trust, but verify.  Willful blindness simply exposes an investor to unnecessary risk of financial loss.  If you do not act to protect yourself, then maybe Bobbin is correct after all.

 

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The InvestSense Challenge

Protect your financial security with our new white paper, “The InvestSense Challenge.”  The Challenge provides key information and industry “secrets” in a “quick” format in furtherance of our motto/mission, the power of the informed investor.

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PACE Your Way to Investment Success

In reviewing and creating investment portfolios, InvestSense uses the acronym PACE as a fundamental guideline.  PACE stands for proactive portfolio management, absolute returns, correlation of returns and expense control.  By focusing on these four areas, we not only provide useful information for both individual and institutional clients, but we also address the major fiduciary requirements set out in ERISA.

The Chinese philosopher Lao Tzu once noted that the best way to control anything is to take advantage of its nature.  The market is dynamic and cyclical.  Therefore, an effective portfolio management system should also by dynamic to take advantage of the cyclical nature of the market. 

Buy-and-hold ignores the nature of the market and exposes investors to unnecessary risk of financial losses.  Market timing, trying to catch every move of the market, is equally impractical.  However, monitoring the market and using defensive strategies to avoid unnecessary losses is sound investment management, not market timing.  Studies have consistently shown that avoiding losses has a significantly greater impact on an investment portfolio than missing a potential gain. 

Financial service companies often tout that they are number one over a certain period of time or have led in a particular investment category.  The problem with such ads is that they can paint a misleading picture.  A fund or adviser with poor performance, even negative returns, can still make such representations as long as they outperformed their peers.

Investors should focus on the ability of an investment or an adviser to achieve consistent, positive returns.  Consistent, positive returns allow an investor to reap the benefits of compound returns, which allows their portfolio to grow even faster. 

Correlation of returns among potential investments is an important factor in creating and managing an investment portfolio.  One of the biggest problems in the investment industry today is what I refer to as “pseudo” diversification.  Pseudo diversification involves evaluating diversification based on the quantity and different types of investments in a portfolio.

The problem with evaluating diversification on quantity and types of investments is that is that it does not factor in the extent to which the investments react similarly in different market conditions. A portfolio consisting primarily of highly correlated investments simply does not provide an investor with the benefit of downside protection during downturns in the market.  Expense control is an an area often overlooked by investors.  One study estimated that over a twenty year period, an investor’s overall return is reduced by 16% for each 1% increment of expenses.  Other posts and white papers on our blog have discussed a measure known as the “active expense ratio,” a measurement that calculates the effective cost of actively managed funds against a similar index fund.  Generally speaking, the effective cost of active management results in an effective overall management fees signficantly higher that the fund’s publicly stated fee, often three to four times higher.

While we use PACE in constructing and advising portfolios for individuals, PACE is also appropriate for institutional investors.  The four components of PACE address a fiduciary’s duty of prudence under ERISA.

The acronym PACE was also chosen based on the fact that it distinguishes the difference between true investing and speculation.  As Ben Graham, recognized by many as the greatest investors of all time, once noted, the true secret to successful investment management is the management of investment risk, not investment returns.  The four components of PACE allow an investor the best of both worlds by focusing on risk management, while at the same time creating a portfolio that provides both upside potential and downside risk protection.

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